Frequently Asked Questions


1.  What makes Genesis a quality product?

Genesis pet food is, in our opinion, an Ultra Premium Quality food carefully created to exacting specifications. We select the highest grade of ingredients in their class and match them with the proper balance of vitamins, minerals, and other functional nutrients to help your pet achieve their potential for a long, happy and healthy life. We have chosen these ingredients specifically with your pet in mind – we’ve placed high standards on the quality of the ingredients because we think your pet deserves the very best – Genesis! We think you will love the results you see in your pet’s coat, eyes, footpads and overall physical and mental condition. You be the judge!

2.  What does “Whole Body Health” mean on Chicopee Pet Products?

Our Whole Body Health approach to dog and cat nutrition ensures that each and every formulation we develop will meet the nutritional requirements for each stage of your pet’s life. We use only the finest ingredients available so you can trust the quality nutrition delivered with every bite of Chicopee. Whole Body Health also means that we have paid particular attention to the size/age of your pet when we choose the size and shape of kibble. Why is this important? The kibble shape affects how your pet perceives the tastiness of the food. You can feel confident that as well as offering your pet excellent nutrition, with Chicopee each and every day, you are also giving them a delicious meal that they will truly enjoy.

3.  When should I switch my kitten to adult cat food?

Kittens should be switched to adult cat food between the ages of 9-12months depending on their size. Please refer to our feeding guides to determine food allowances for the specific age and weight. Also, remember that when switching pet food, it is always important to gradually incorporate the new food as the old food is decreased.

4.  When should I switch my puppy to adult dog food?

Puppies should be switched to adult dog food between the ages of 9-12months depending on the size of your puppy. Also, remember that when switching pet food, it is always important to gradually incorporate the new food as the old food is decreased.

5.  My puppy loves your puppy food, how do I know it will like the adult dog food?

That has been a part of the design built into the puppy foods. With a consistent base flavour and quality ingredients transitioning from puppy food to adult dog food should be almost seamless. In that way you can feel assured that your pet will enjoy the great taste as well as receive the proper nutrition throughout their entire life.

6.  How can I control my pet’s bad breath?

Proper dental care is a first. Check with your Veterinarian, they may recommend regular dental care. Feeding your pet dry food instead of wet food may benefit their teeth and gums through the abrasive action of chewing the dry kibble. Finally, crunchy baked treats and dental chews may help with oral health and improve your pet’s breath.

7.  How much water should my dog have every day?

Clean fresh water should be available to your dog at all times. Dogs and cats will consume approximately 1 gram of water for each kcal of energy consumed.

8.  My pet gains weight when I feed them according to your recommended feeding guides. What should I do?

Our feeding guides are general recommendations based on empirical equations for the broader population of pets. Things such as amount of exercise, age and metabolism affect each pet differently. You are always the best judge of your animal’s weight and should therefore adjust the feeding guide as needed. If the pet is gaining weight, begin by feeding 10% less for a period of two weeks and determine whether the pet has begun to maintain, gain or lose weight. Then adjust food amounts accordingly. Also, keep in mind the food allowances are computed for the food providing 100% of the animals’ calories. If treats or table scraps are fed, subtract this amount from the pet’s food allowance.

9.   I have a working dog, do you have a product especially for this type of pet?

Yes - Our Chicopee and Genesis Performance Dog Food products are formulated for dogs with high energy needs, such as working stock dogs, agility dogs, hunting dogs, and coursing dogs. If you find that your dog is extremely active and needs something a little more than our Performance Dog Food products, you can try Genesis Sports Nutrition Formula One Dog Food . This product provides to nutrition for dogs that need extra stamina and endurance during competitions. 

10.   I hear that corn isn’t a good ingredient in pet food so why do your products contain corn?

We have had lengthy discussions with our nutritionist regarding corn and the bottom line is that corn is a viable source of energy, just like all of the other grains in our products. Our Genesis products use the best combinations of ingredients; corn combined with brown rice and barley as a complementary mix. Corn is not a cheap ingredient, nor is it a filler or an allergen. In fact, in the European Market it is a non-GMO product that is locally produced, wholesome and biologically and nutritionally available. 

11.   Do you have a product for pets with allergies?

None of our Genesis Dog products contain wheat, which is often cited as an allergen. We also recommend trying an alternate protein source for pets with allergies. For example, if you are currently feeding a product with chicken as the prominent protein source, try a product in which lamb as the principal protein. We offer Chicken and Rice products as well as Lamb and Rice products to accommodate pets with food hypersensitivities.

12.   Do you sell food for small animals?

Yes, we have products specifically formulated for Rabbits based on Timothy and/or Alfalfa, as well as, food for Guinea Pigs. All of these small animal products are extruded and they taste great – your furry friend will love Genesis.

13.   Why is your food extruded?

Providing nutrients to complement the forage diet of the rabbit often relies upon a commercially prepared feed which supports the animals mineral, vitamin, and energy needs. These commercial feeds often utilize grains and grain fibers. However, feeding high levels of unprocessed grains can lead to undigested starch spilling over into the cecum and may lead to digestive disorders.  Cooking dietary starch in pro­cesses like extrusion can substantially improve small intestinal digestion (Otutumi et al., 2005). Plus, extrusion provides a vehicle for the delivery of additional protein, vitamins and minerals. It also creates a route to deliver other extra-nutritional ingredients that can improve host defenses and provide support to overcome digestive challenges.

14.   Why is your extruded rabbit food more expensive?

a.  First, the ingredients selected for Genesis Rabbit Food, and Guinea Pig Food formulas are in many cases a higher grade than what will see in a general line rabbit pellet. Not that the extrusion process requires it, we insist on it.

b.  Second, extrusion equipment is much more elaborate than simple pelleting, and with this comes more overhead. Plus, to produce a kilogram of food through extrusion requires more energy.

c.  The results are worth it. Pelleting just forms, it does not cook. Whereas, the extrusion process is a high-throughput cooking apparatus. What this means is that the process is much more efficient at cooking foods than almost any other method. The net result of which is that the starches in the grains are cooked and this means better digestion and less digestive upset.

15.   Does your Guinea Pig food have the proper amount of Vitamin C in it?

Yes. The level of vitamin C matches the level commonly recommended by the leading nutritionists and is provided in a food-stable form to assure that the proper amount reaches your pet.

16.   What features have you built into your Guinea Pig food that makes it different from the other pellets in the market?

The Genesis Extruded Guinea Pig Food is produced with special attention to supporting the nutritional requirements of the guinea pig throughout all life stages. The Guinea Pig diet should possess sufficient vegetative fiber sources, probiotics, and prebiotics to promote good cecal fermentation, and adequate vitamin C to meet the unique needs of the guinea pig. Our extrusion process assures that the grains and proteins used in the formulation are properly cooked for complete digestion, and that heat labile anti-nutritional factors such as the trypsin inhibitor are neutralized. This method of food delivery also assures that the guinea pig has adequate hard-fibrous food to support healthy tooth wear, and to encapsulate all the essential nutrients in every morsel.

17.   I have a baby rabbit, which type of food should I use?

We recommend that you use our Alfalfa Rabbit food. This product is formulated for young rabbits, as well as old and ailing rabbits. Our Timothy Rabbit food is formulated for mature adult rabbits with normal activity levels.

18.   Where can I buy your food?

Our products are distributed throughout Europe and Asia. You can find a distributor in your area by selecting the country you are from. If you do not see your country listed, please contact us for more information - info@harrisonpet.com.